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Endless journey does not start

FlamewalkerFlamewalker Posts: 8
in Bugs
I have 3 accounts.Their payment was ended 07.12.2022.Shall I have to anything for make my accounts turn into EJ.Thanks for help.

Comments

  • MariahMariah Posts: 3,618Moderator
    Have you tried logging in to the accounts?  What is the actual date shown in account management?
  • FlamewalkerFlamewalker Posts: 8
    I have tried logging in to the accounts but I cant enter.How can I see remaining time for EJ?.In account management I looked everywhere but nothing shows EJ remaining time.
  • MariahMariah Posts: 3,618Moderator
    that's why I asked what date shows as the closing in account management. It takes 120 days for an account to become EJ. If the account closed 7th December it should have gone EJ 6th April
  • ScribblesScribbles Posts: 12
    I have also had this problem. If you email support they will correct the account status to EJ
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