Pet disappears = working as intended
My pet disappeared and the response is working as intended. No remedy provided or necessary. Seems pretty poor design and respect for customers. Don't think this needs to happen to many times before I take a break from the game.
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What this GM said is that if things disappear for no reason that there is no recourse; "GMs cannot give out items to players, nor replace items, pets or houses."
Imagine your house went poof overnight...
How does a bonded pet not auto stable when logging off?
Does heat of battle effect pets?
sorry for your loss that’s really messed up and needs fixed
@Rom they can not return things that go poof, or else everyone would have a Castle, rare pets and items going poof every day that need returned.
I swear I had a Blaze Cu out Mr. GM and it just went poof. You can even see it in my stable on TC....
Was the OP told multiple times that his pet was placed as an exploit? Nope
Stick to the topic.
Well, one would imagine that the game's code was to have LOGs for all characters and items, pets, houses, Ships and whatever else associated with them and in their possession.... after all, when a server crashes, we have sometimes seen the game restore a previously saved game....
Why couldn't then this be also possible for characters and their belongings ?
Sure, it would take work to look into that character's LOG and belongings stored in the LOG but, if code did anticipate this necessity, I do not understand why it could not be done.
Of course, if there is no saved LOG for characters and their belongings in UO then, it is a different story but then, if there were no LOGs saved, how could shards at times be then restored to previous saves ?
"Insanity is a naturally occurring mutation; humanity has just managed to perfect it." -- JMK [[me]]
We do not know the details of this specific pet loss. I don't think it happened because they logged off.
Now, I imagine that businesses are on the market to thrive and prosper and increase their customer base, not see it shrink, and shrink and shrink...
Or am I wrong in my thinking ?
Which leads me necessarily to think, that somewhere in the Shards' Archives that they have and use to revert Shards to a previous save, they "also" have individual accounts comprehensive informations....
It would only be a matter of "extracting" that individual account's information from the Shard's Archive when necessary.... sure, it is work that needs be done, but players do pay their montly subscriptions, don't they ?
The one question to ask, really, is whether the Developers may or not have the ability to "see" a LOG of an individual's account's actions in game.... for example, can they see that account XYZ "sold", donated or gifted a given item/pet, whatever, that was in possession of the account rather then having it go "poof" for some bug ?
Because, one thing is being able to assess that a given item/pet whatever was in possession at 00:00 on day X of an account and gone at 00:01 on day Y of that same account, another thing is "seeing" how and why that item/pet whatever has been gone.... that is, if from a willing action from that account, or due to a bug....
I think that this might more be the problem here, rather then whether or not individual accounts have an archived database or not...
Unless the Developers can "see" a LOG of all in-game actions of a given account, it is hard to be able to tell whether a missing item/pet or whatever has happened due to a bug, or because it was the account user who disposed voluntarily of that item/pet whatever in possession of their game account....
Personally, I think that it should be a Golden Rule # 1 of Game Design that games should be coded to LOG in any and all characters/accounts in-game actions at any and all times that they are logged, and store them for later retrieval and evaluation whenever needed (this could also come handy to assess whether or not an account may have been using cheats...). Such a practise would save a whole lot of headaches and problems with paying customers in the long run, me thinks.....
It's unfortunate but I don't think we have the full details here. Sounds like there were 2 pets out at once? If it's a 5 slot naja as claimed, then this shouldn't be possible so not sure if this person knew (maybe using an exploit) or not so more details would be needed. What it does sound like though is that the OP logged out to "auto-stable" their pet instead of taking an extra 30 seconds to go stable it.
That's like parking in a fire lane to run inside the store real quick dozens of time without any issue and then one day you come out and you are getting a ticket or being towed; being outraged because you've done it a bunch of times and never had an issue and you were only in there for a few minutes....
As for the GM interaction; they were just sticking to protocol. They aren't allowed to replace things and they can't give you Vet rewards or store items. I understand asking just to see what they say, but then to get mad because they won't give you what you asked for? To the point that curse words are being used, that's an immediate prompt for the GM (or any customer service person) to end the conversation.
Best bet is to email Mesanna with full details of what happened. If anyone can do something it would be her. That said, I'd probably clear up the "I don't remember" pieces of the story what make it seem suspect. Maybe there wasn't anything shady going on but not being able to provide any real details of what you did to reproduce the issue kind of damages the credibility of what you are claiming.
I lost $10, real life money. They don't even refund. Why would they compensate a tamed pet.
https://forum.uo.com/discussion/3101/skeletal-cat-dies-no-ghost
It's not the GM fault, it's the policy.
ESRB warning: Some Blood. LOTS of Alcohol. Some Violence. LOTS of Bugs
to the devs credit, they have put more and more and more safeguards in for pets, so much so that people literally don’t even bother stabling them anymore…
while they won’t be able to restore your pet, if I could reproduce the issue it could prevent others from having the same issue.
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