Retrieving Old Characters

Comments

• Mariah Posts: 3,251Moderator

  August 2021

  Copy/pasted from the newsletter:

  ACCOUNT RECOVERY VERIFICATION

  For the billing support at support@ultimaonline.com to sufficiently verify ownership of an account you wish to recover, information that is currently set on the account has to be verified. Please note that account recovery requests are reviewed on a case-by-case basis.
  
  If a secret word is saved on the desired account(s), we will be happy to provide the secret word hint(s).
  
  Accounts that have been closed within the last year require the secret word and 2 pieces of information.
  
  Accounts that have been closed for more than a year require only the secret word, if a secret word is not set then 3 pieces of information are required.
  
  Information used for verification are as follows:

  • Account name
  • Email
  • First and last name
  • Date of birth
  • Phone number
  • Key codes
  • Payment information (CC)
  • Date account was open/closed
  • State/country

  
  
• Valcor Posts: 2

  August 2021

  Thank you