Disconnect Problem

James · December 2024

@Kyronix can we please get the issue fixed?

Pawain · December 2024

Yall need to be more specific. I've used CC and UOC since the patch for hours. Only one disconnect while in CUO that I recall. I use a deco macro in CC that is simple but I'm too lazy to put it in CUO.

James · December 2024

If @Kyronix needs more information, I’m sure he’ll ask.

Iniquity · December 2024

Not sure what else i can mention but, for me it's CC, I don't use ec or cuo, and I'm disconnected within 5 minutes. Sometimes logging back or running a file check helps sometimes not.

It seems if I am able to get past the initial 5 mins it doesn't happen and I'm good.

KroDuK · December 2024

Have u try to launch the client while bypassing the launcher?

Make a desk's shortcut of this if u hvn't already.

Image: https://forum.uo.com/uploads/editor/7h/7oth6jce5nd5.png

James · May 20

@Kyronix Players have been getting disconnected since my original post in December. It has been well documented on all media forums in addition to bug reports submitted. I understand the lack of response if it’s being done intentionally, but if it’s a technical issue, will you please addressed the problem.

Kyronix · May 20

What is the account type you are logging in with?

James · May 20

Kyronix said:

What is the account type you are logging in with?

@Kyronix Thanks for the response. I use the Classic Client with no add on’s and I have documented others loosing connection with the same configuration.

Kyronix · May 21

Are you playing with veteran or endless journey accounts?

James · May 21

Veteran accounts

Grimbeard · May 21

Can we maybe get a sticky in bugs forum so people can post shard times etc @Mariah @Kyronix @CM_Fenneko

James · May 21

Grimbeard said:

Can we maybe get a sticky in bugs forum so people can post shard times etc @ Mariah @ Kyronix @ CM_Fenneko

Bug reports have been submitted through proper channels. I’m confident that @Kyronix will ask if he needs any additional information.

AmberWitch · May 21

Veteran accounts, classic client, either UOAssist or without UOAssist. Some days are fine, some days not so fine.

CovenantX · May 21

I've logged in with 5 (paid) accounts, and one disconnected randomly about 20-30 mins after i logged in, It wasn't idle long enough to disconnect from that, but it was minimized at the time. -i was on for approx 6-7 hours.

I have not experienced multiple disconnects, just the one, so I doubt my instance was related.

Community Manager · May 21

For anyone having these issues, please e-mail uo@broadsword.com with the following information;

Account Name
IP Address
Internet Service Provider
Shard Accessing
Time Accessing (when you get the disconnects)
How many accounts being used at that time
Veteran or EJ
Classic Client or Enhanced Client
Any 3rd party program being used

Thank you kindly!

James · May 21

Community Manager said:

For anyone having these issues, please e-mail uo@ broadsword.com with the following information;
Account Name
IP Address
Internet Service Provider
Server Accessing
Time Accessing (when you get the disconnects)
How many accounts being used at that time
Veteran or EJ
Classic Client or Enhanced Client
Any 3rd party program being used
Thank you kindly!

@Community Manager Please clarify a couple items.

1. What do you mean by “Server Accessing” and the specific information requested?
2. Is the ClassicUO Web client excluded?
3. Why is the Account Name required?

Community Manager · May 21

James said:

Community Manager said:

For anyone having these issues, please e-mail uo@ broadsword.com with the following information;
Account Name
IP Address
Internet Service Provider
Server Accessing
Time Accessing (when you get the disconnects)
How many accounts being used at that time
Veteran or EJ
Classic Client or Enhanced Client
Any 3rd party program being used
Thank you kindly!

@ "Community Manager" Please clarify a couple items.

1. What do you mean by “Server Accessing” and the specific information requested?
2. Is the ClassicUO Web client excluded?
3. Why is the Account Name required?

1. The server you are signing into. (I meant shard, my apologies)
2. You can add if you are having that issue on that client.
3. I was informed to ask for said information from the Dev team to better assist. I'm not sure exactly what any of this information is specifically looking for, that's above me I'm afraid. ^_^;

Mariah · May 21

this information is to be EMAILED. Do not, under any circumstances, post your account name here.

username · May 21

Ever so rarely, 1 in maybe 100 log-ins, I will log in and get disconnected within 5 minutes. Sometimes a bit longer, maybe up to 20-30 minutes. CC, paid and EJ alike. Hyper annoying. My friend that plays the EC says he gets the same thing.

The issue I am explaining has been going on ever since they implemented the constellation client disconnect thingy (and then walked it back) and I'm 99.9% sure it's related to that. There may be something else too, no idea.

Community Manager · May 22

username said:

Ever so rarely, 1 in maybe 100 log-ins, I will log in and get disconnected within 5 minutes. Sometimes a bit longer, maybe up to 20-30 minutes. CC, paid and EJ alike. Hyper annoying. My friend that plays the EC says he gets the same thing.

The issue I am explaining has been going on ever since they implemented the constellation client disconnect thingy (and then walked it back) and I'm 99.9% sure it's related to that. There may be something else too, no idea.

If/when it happens again, please email us with the above information.

Howdy, Stranger!

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Disconnect Problem

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