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I can't buy Time of Legends or Sovereigns and EA seems not caring at all. UO team should know this.

ForestForest Posts: 20
in Bugs
Check this conversation I just had with EA support chat. Very funny.
I am pretty sure there is a problem in Origin store with regional issue that EA does not know. (And UO team does not know either.)
I cannot go into ultima related item pages in Origin store from South Korea. 
I don't think this problem is restricted just to me. (my smartphone has different connection and it shows same problem as my PC.)
It looks like I can't spend money on UO from South Korea as of now.



Abhishek (2020. 8. 26. 오후 5:56:47): As i can see you have contacted us regarding purchase issues, am i correct? 
 (2020. 8. 26. 오후 5:56:51): yeah 
 (2020. 8. 26. 오후 5:57:25): I play Ultima Online from South Korea, and I am trying to buy expansion Time of Legends and ultima online sovereign. 
 (2020. 8. 26. 오후 5:57:36): but they dont show up in search result in origin store. 
Abhishek (2020. 8. 26. 오후 5:57:44): Don't worry i will check the details for you and help you with the purchase issue. 
 (2020. 8. 26. 오후 5:57:56): and when I google them, I can see the link but when I click them,  I get this 
 (2020. 8. 26. 오후 5:57:58): ERROR 404
Well, that didn't go as planned
We weren't able to find what you were looking for. It's possible that the page has moved. If you typed in the address manually, please check to make sure everything is spelled correctly. 
Abhishek (2020. 8. 26. 오후 5:59:23): Let me check the details for you. 
Abhishek (2020. 8. 26. 오후 6:01:55): Thanks for waiting. 
 (2020. 8. 26. 오후 6:02:10): no prob 
Abhishek (2020. 8. 26. 오후 6:02:44): I would like you to know  that the game has been retired from origin for the purchase that is why it is no more available for purchase. 
Abhishek (2020. 8. 26. 오후 6:03:27): It is no more available on origin. 
Abhishek (2020. 8. 26. 오후 6:03:36): I appreciate your understanding in this matter. 
Abhishek (2020. 8. 26. 오후 6:03:47): Is there anything else i can assist you with? 
 (2020. 8. 26. 오후 6:04:02): what 
 (2020. 8. 26. 오후 6:04:11): then where can I buy sovereign? 
 (2020. 8. 26. 오후 6:04:16): and the expansion? 
 (2020. 8. 26. 오후 6:04:16): lol 
 (2020. 8. 26. 오후 6:04:30): and can I ask you when it happened? 
 (2020. 8. 26. 오후 6:05:10): thats weird cus there are still a lot of people playing it. 
Abhishek (2020. 8. 26. 오후 6:05:12): 2014. 
 (2020. 8. 26. 오후 6:05:33): are you sure 
Abhishek (2020. 8. 26. 오후 6:05:39): Yes they are playing it but it wasn't purchased from origin. 
 (2020. 8. 26. 오후 6:05:52): hmm okay, 
Abhishek (2020. 8. 26. 오후 6:06:06): You can check with the retailers if they have the game as there is no option from our end. 
 (2020. 8. 26. 오후 6:06:10): i willhave to check it myself. 
Abhishek (2020. 8. 26. 오후 6:06:14): Is there anything else i can assist you with? 
 (2020. 8. 26. 오후 6:06:18): thank you for information 

Comments

  • PawainPawain Posts: 10,023
    So EA says to buy things from retailers.  Newsletters say only buy from EA.

    A little bit of contradiction.  

    SO, Origin is not part of EA.... hmmm
    Focus on what you can do, not what you can't.
  • MariahMariah Posts: 3,239Moderator
    This is the third thread you have started with this same conversation!
    Please log in to http://origin.com/
    type 'ultima online' in the search box on the left and then post a screen shot of what you see there.

  • BilboBilbo Posts: 2,834
    type in  

    Mythic Entertainment


  • ChrilleChrille Posts: 218
    Link to the south korean site.

    https://www.origin.com/deu/ko-kr/search?searchString=ultima%20online

    And soverigns and t o l upgrade are both there
  • ForestForest Posts: 20

    This is the screen I get when I google ultima online time of legends or ultima online sovereign then click the origin link came as a result.
    Same thing happens on my smartphone.
    I think origin.com regionally blocked Ultima Online related items to South Korea, which I don't understand since Arirang and Balhae are Korean shards.
    I also use paid VPN service, it doesn't let me bypass origin.com to US, which I am trying to figure out a solution.
    Anyway, it doesn't seem right to have UO items blocked in my country.
    I wonder UO team knows this situation.
  • ForestForest Posts: 20
    Well well, I figured which country I had to use my VPN to,
    so problem is solved. 

  • MervynMervyn Posts: 2,208
    (Issue solved in PMs) 
    I tell you the truth, tis better to do 10 damage on the right target than 100 damage on the wrong target.

    Breaking in the young since 2002


  • MariahMariah Posts: 3,239Moderator
    I'm glad the issue is solved, however I do feel if you had followed the instructions given, ie go to the site and then type Ultima Online in the search box you would have had a better result than by using google.  Google isn't always the right answer.
  • MervynMervyn Posts: 2,208
    Actually, I tried to buy something using a SKorean VPN. I also received a 404 error using all the suggested links to TOL. I actually couldn't buy ANYTHING. There is a legit problem.
    I tell you the truth, tis better to do 10 damage on the right target than 100 damage on the wrong target.

    Breaking in the young since 2002


  • MariahMariah Posts: 3,239Moderator
    Chrille's link works.
  • MervynMervyn Posts: 2,208
    not from South Korea it doesn't, it comes up with a page that translates as no results found for "ultima online"

    I tell you the truth, tis better to do 10 damage on the right target than 100 damage on the wrong target.

    Breaking in the young since 2002


  • MervynMervyn Posts: 2,208
    edited August 2020
    you're just clicking on the link from your location outside of South Korea and it works, which it does, he is in South Korea, he's clicking the links, he's searching for ultima online in the store, it's not there. I am confirming its not there. Try connecting to a SKorean VPN like i said.
    I tell you the truth, tis better to do 10 damage on the right target than 100 damage on the wrong target.

    Breaking in the young since 2002


  • TimStTimSt Posts: 1,866
    @Mervyn since you already have the SKorean VPN setup could you try the direct link:  https://www.origin.com/kor/ko-kr/store/ultima/ultima-online/expansion/ultima-online-time-of-legends 

    If that works but the search does not that would indicate the problem is with the search feature.
  • MervynMervyn Posts: 2,208
    TimSt said:
    @ Mervyn since you already have the SKorean VPN setup could you try the direct link:  https://www.origin.com/kor/ko-kr/store/ultima/ultima-online/expansion/ultima-online-time-of-legends 

    If that works but the search does not that would indicate the problem is with the search feature.

    I tell you the truth, tis better to do 10 damage on the right target than 100 damage on the wrong target.

    Breaking in the young since 2002


  • Maximus_NeximusMaximus_Neximus Posts: 380
    I tried with VPN as well. The links do NOT work in South Korea.
  • TimStTimSt Posts: 1,866
    This leads to the following possibilities: 
    1. Origin is not allowed to sell Ultima Online in South Korea.
    2. The Origin.com site admin removed the link to Ultima Online from the kor country code for some reason.
    3. The Origin.com site admin never added the link to Ultima Online to the kor country code. Depending on the web server they are using it can be as easy as copy and pasting the links.
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