Vanishing Platinum
Hello,
Wondering if anyone can help me. Around thanksgiving 2023 , I made my 1st Plat selling Shogun event drops. The day after my bank account reflected 1 Platinum, it was gone when I logged in. The gold in the millions balance was still there and correct, just the Platinum balace showed 0 instead of 1. I paged and paged, filled out Bug Reports, and eventually got an email response from Mesanna asking me for more details. I sent a very detailed recount of events including several in-game srceenshots. She never replied after several follow ups. I really dont want this to happen again. I was saving up for a castle.
Losing a Plat is devistating. That took many many hours of grinding, all to go poof. Has this ever happened before , and how do I know it will not happen again?
Thanks,
Rastan
Wondering if anyone can help me. Around thanksgiving 2023 , I made my 1st Plat selling Shogun event drops. The day after my bank account reflected 1 Platinum, it was gone when I logged in. The gold in the millions balance was still there and correct, just the Platinum balace showed 0 instead of 1. I paged and paged, filled out Bug Reports, and eventually got an email response from Mesanna asking me for more details. I sent a very detailed recount of events including several in-game srceenshots. She never replied after several follow ups. I really dont want this to happen again. I was saving up for a castle.
Losing a Plat is devistating. That took many many hours of grinding, all to go poof. Has this ever happened before , and how do I know it will not happen again?
Thanks,
Rastan
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Comments
Platinum
One platinum is worth one billion gold coins. When the gold balance in the bank reaches one billion gold it is automatically converted to one platinum. When you spend gold reducing the balance, the platinum is converted back to gold.
You spent gold, so your platinum converted back to gold!