Ticket# 9391983
Long story short, I went to reactivate an account yesterday to refresh a house and discovered that my email for that account had been hacked and I no longer have access to it. I contacted customer support and began the process of moving my accounts over to a new email address I created and it mostly worked. Unfortunately, I was having trouble linking the last account, the one holding the house that needs refreshing. Now yesterday, I had some good interaction with customer support but all my emails to get this last issue resolved have gone unanwered. I fear they might have closed my ticket despite me still needing help. I think I might know what might resolve the issue and emailed the suggestions to them, but like I said I have not heard back. Can someone look into this for me. My house is at greatly worn so I don't have much time left.
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